... from Bank of America's online banking site. Here's the reply I got from them:

Dear Ka-Hing H. Cheung,

Thank you for your inquiry dated 10/31/06 regarding accessing your
credit card through Online Banking. Your concerns are very important to
us. We appreciate the opportunity to service your banking needs.

Customer accessibility to our Online Banking service is one of our top
priorities.

We apologize for the difficulties you have experienced with our online
banking service and we understand your frustration. We are currently
working to resolve these issues as quickly as possible. We have
escalated this problem and we expect to have a resolution shortly.

We appreciate your patience and understanding regarding this matter. If
we may be of further assistance, please contact us again by e-mail.
Thank you for choosing Bank of America.

Sincerely,

G. Steven
Bank of America

Did you know? You can pay all your bills in minutes with Online Banking
with free, unlimited Bill Pay. Sign in to Online Banking and click on
the Bill Pay and e-Bills tab to get started paying bills today.

Yeah, as if I am going to pay my bills if I can't even see the card, right?

Oh, for the record, my name is not Ka-Hing H. Cheung.