... from Bank of America's online banking site. Here's the reply I got from them:
Dear Ka-Hing H. Cheung, Thank you for your inquiry dated 10/31/06 regarding accessing your credit card through Online Banking. Your concerns are very important to us. We appreciate the opportunity to service your banking needs. Customer accessibility to our Online Banking service is one of our top priorities. We apologize for the difficulties you have experienced with our online banking service and we understand your frustration. We are currently working to resolve these issues as quickly as possible. We have escalated this problem and we expect to have a resolution shortly. We appreciate your patience and understanding regarding this matter. If we may be of further assistance, please contact us again by e-mail. Thank you for choosing Bank of America. Sincerely, G. Steven Bank of America Did you know? You can pay all your bills in minutes with Online Banking with free, unlimited Bill Pay. Sign in to Online Banking and click on the Bill Pay and e-Bills tab to get started paying bills today.
Yeah, as if I am going to pay my bills if I can't even see the card, right?
Oh, for the record, my name is not Ka-Hing H. Cheung.
Don't be silly! You are supposed to call the number on the back of the card, not use the web site. Oh wait...
Don't be silly! You are supposed to call the number on the back of the card, not use the web site. Oh wait...
I have no idea if the number on the back of the card has anything to do with people at online banking. They can probably route me to the right department though...
Has this issue been resolved yet? I just logged onto my account and the same thing happened, my credit card account has just suddenly disappeared from my online banking.
Has this issue been resolved yet? I just logged onto my account and the same thing happened, my credit card account has just suddenly disappeared from my online banking.
Yes, give them a call.